Remote Reservation & Planning Coordinator

Duquesa Travel Group; Chicago (IL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Professional development

Online tools access

Continuing education opportunities

Supportive team

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process. The role emphasizes clear communication and timely, professional support for clients.

The position offers a 100% remote work environment with comprehensive onboarding, ongoing development, and access to online tools and resources.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow‑up skills.
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with planning and coordinating reservations
• Review availability and reservation details
• Provide confirmations, updates, and relevant information
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on pending requests and outstanding information
• Coordinate with service providers when necessary
• Ensure reservation details are organized and accurate
• Provide professional client support throughout the process

Skills

Communication skills

Organization

Customer-focused

Online research

Multitasking

Email/web platforms

Problem-solving

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process. The role emphasizes clear communication and timely, professional support for clients.

The position offers a 100% remote work environment with comprehensive onboarding, ongoing development, and access to online tools and resources.