Remote Reservation & Planning Specialist

Duquesa Travel Group; Greensboro (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Duquesa Travel Group seeks an organized Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. This role emphasizes clear communication and professional, timely support for clients.

The position offers a 100% remote work environment with comprehensive onboarding, ongoing professional development, and access to online tools and resources to support clients and coordinators alike.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow‑up skills.
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer focus

Online research

Multitasking

Email tools

Problem solving

Customer service

Job description

Duquesa Travel Group seeks an organized Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. This role emphasizes clear communication and professional, timely support for clients.

The position offers a 100% remote work environment with comprehensive onboarding, ongoing professional development, and access to online tools and resources to support clients and coordinators alike.