Remote Reservation Planner & Client Support Pro

Duquesa Travel Group; York (York County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Online tools access

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking a dedicated Reservation Planning Coordinator to help research options, coordinate reservations, and manage details throughout the planning process. This 100% remote role enables flexible scheduling and comprehensive onboarding.

The ideal candidate communicates clearly, stays organized, and delivers timely support while handling multiple requests and deadlines. Previous experience in customer service or reservations is helpful but not required; ongoing professional

Qualifications

• Clear written and verbal communication is essential.
• Strong organizational skills and attention to detail.
• Customer-focused and professional demeanor.
• Comfort with online research and web-based tools.
• Ability to manage multiple requests and deadlines.
• Experience in customer service or reservations helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication skills

Organization

Customer focus

Research skills

Time management

Email platforms

Problem solving

Hospitality experience

Job description

Duquesa Travel Group is seeking a dedicated Reservation Planning Coordinator to help research options, coordinate reservations, and manage details throughout the planning process. This 100% remote role enables flexible scheduling and comprehensive onboarding.

The ideal candidate communicates clearly, stays organized, and delivers timely support while handling multiple requests and deadlines. Previous experience in customer service or reservations is helpful but not required; ongoing professional