Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote work environment

Onboarding and training

Ongoing professional development

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking a Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing essential details throughout the planning process. The role emphasizes organized, client-focused support and timely communication.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while delivering professional service. Remote work is available with ongoing onboarding and development opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Highly organized with keen attention to detail.
• Customer-focused and professional demeanor.
• Experience with online research.
• Ability to manage multiple requests and deadlines.
• Experience in customer service or reservations is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and information.
• Coordinate with service providers when necessary.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.

Skills

Communication

Organization

Customer focus

Online research

Multitasking

Email & web platforms

Customer service

Job description

Duquesa Travel Group is seeking a Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing essential details throughout the planning process. The role emphasizes organized, client-focused support and timely communication.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while delivering professional service. Remote work is available with ongoing onboarding and development opportunities.