Remote Reservation Planner & Client Support

Duquesa Travel Group; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Professional development

Online tools access

Continuing education

Supportive team

Job summary

Duquesa Travel Group is seeking a meticulous Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. The role emphasizes clear communication, client focus, and timely support.

You will research accommodations, transportation, activities, and related services, assist with reservations, and maintain accurate client records while providing professional client support.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Experience in customer service or coordination is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Strong written and verbal comms

Excellent organization

Customer-focused

Online research

Multitasking

Email/web platforms

Problem solving & follow-up

Job description

Duquesa Travel Group is seeking a meticulous Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. The role emphasizes clear communication, client focus, and timely support.

You will research accommodations, transportation, activities, and related services, assist with reservations, and maintain accurate client records while providing professional client support.