Client-Focused Remote Reservation Planner

Duquesa Travel Group; City of Binghamton (NY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding and training

Ongoing professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The role is fully remote and includes comprehensive onboarding and ongoing professional development to support growth.

You will communicate clearly, help clients with diverse travel needs, and coordinate with service providers to ensure accurate, timely reservations and updates.

Qualifications

• Clear written and verbal communication skills required.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research and using web platforms.
• Ability to manage multiple requests and deadlines.
• Strong problem-solving and proactive follow-up skills.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer-focused

Online research

Multitasking

Problem-solving

Customer service/coordination

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The role is fully remote and includes comprehensive onboarding and ongoing professional development to support growth.

You will communicate clearly, help clients with diverse travel needs, and coordinate with service providers to ensure accurate, timely reservations and updates.