Remote Renewals Strategist — SaaS & Security

Cisco Systems, Inc; North Carolina; Remote; USD 101,000 - 148,000; Full time

Benefits offered by this job

Annual bonus eligibility

Comprehensive benefits package

Job summary

Splunk, a Cisco company, is seeking a Renewal Manager to engage customers and partners early, solving renewal challenges and aligning with CX recurring revenue strategy. You will tailor messaging to business priorities and prepare renewal quotes for mid-market accounts.

A strong candidate will collaborate with Sales, Customer Success, and Operations, leverage Salesforce CRM/CPQ and Gainsight, and drive scalable renewal motions to enhance retention and expansion in a fast-moving, hybrid-cloud

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.
• Understanding renewal processes, procedures, and systems, with familiarity with the broader concepts and principles underlying the renewals lifecycle.
• Knowledge of SaaS and enterprise renewal models, including recurring revenue management

Responsibilities

• Engage customers and partners early to understand renewal needs and tailor messaging to business priorities.
• Prepare renewal quotes and collaborate with internal teams to refine pricing and terms for closure.
• Identify adoption, competitive, or technical risks and contribute to resolution planning with cross-functional support.
• Work with account teams and Success/Operations to support renewal approach and execution, ensuring alignment with CX strategy.
• Share renewal insights and process learnings with peers to drive consistency and efficiency.

Skills

Renewals management

Cross-functional collaboration

Program management

Salesforce

Gainsight

Tools

Salesforce CPQ

Gainsight

Job description

Splunk, a Cisco company, is seeking a Renewal Manager to engage customers and partners early, solving renewal challenges and aligning with CX recurring revenue strategy. You will tailor messaging to business priorities and prepare renewal quotes for mid-market accounts.

A strong candidate will collaborate with Sales, Customer Success, and Operations, leverage Salesforce CRM/CPQ and Gainsight, and drive scalable renewal motions to enhance retention and expansion in a fast-moving, hybrid-cloud