Remote Renewals Specialist – Value & Renewal Strategy

Cisco Systems, Inc; Austin (TX); Remote; USD 101,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with Cisco matching

Bonuses and incentives

Job summary

Cisco Systems, Inc. is seeking a Renewal Specialist to engage customers and partners, tailor renewal messaging, and prepare quotes within a national US scope. The role emphasizes understanding renewal processes and leveraging CRM/CPQ tools to drive successful renewals.

The position requires 2+ years in high-volume renewal environments, with strong collaboration across sales, success, and operations. Remote work within the United States is supported.

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.
• Understanding of renewal processes and systems, with familiarity with the broader concepts underlying the renewals lifecycle.
• Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar CSMS.
• Understanding of SaaS and/or enterprise sales business models, including customer lifecycle metrics, recurring revenue streams, and key drivers of retention and growth.

Responsibilities

• Engages early and frequently with customers and partners to help solve technology challenges and tailor renewal messaging to business priorities.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution.

Job description

Cisco Systems, Inc. is seeking a Renewal Specialist to engage customers and partners, tailor renewal messaging, and prepare quotes within a national US scope. The role emphasizes understanding renewal processes and leveraging CRM/CPQ tools to drive successful renewals.

The position requires 2+ years in high-volume renewal environments, with strong collaboration across sales, success, and operations. Remote work within the United States is supported.