Renewals Account Manager

Clarivate; Ann Arbor (MI); On-site; USD 63,000 - 79,000; Full time

Job summary

Clarivate is seeking a US-remote Renewals Account Manager to join our Renewal Sales team. You will manage a high-volume SMB book, drive retention and expansion, and contribute to renewal strategies in the Life Sciences and Healthcare space.

You will engage customers, apply product knowledge to propose value-added solutions, and provide accurate renewal forecasts to leadership. Strong Excel and CRM experience are important, with a background in life sciences preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years’ experience in sales managing an existing high volume SMB book of business, leading retention, and expansion efforts or customer service.
• Experience working with small to midsize pharmaceutical and biotech companies.
• 3+ years of experience working with Excel.

Responsibilities

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support.
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives.
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans.
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness.
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes.

Skills

Sales leadership

Account management

Renewal sales

Consultative selling

Customer service

Relationship management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

We are looking for a US Remote-based Renewals Account Manager to join our Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Life Sciences and Healthcare.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's degree OR equivalent work experience
• 5+ years’ experience in sales managing an existing high volume SMB book of business, leading retention, and expansion efforts or customer service
• Experience working with small to midsize pharmaceutical and biotech companies
• 3+ years of experience working with Excel

It would be great if you also have . .

• Salesforce experience, or proficiency with comparable CRM platforms
• Renewals Account Manager experience
• Consultative selling and strategic account management skills
• Prior background in Life Sciences or Healthcare customer-facing roles

What will you be doing in this role?

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes

About The Team

The team is responsible for account renewal within Life Sciences and Healthcare space in Clarivate.

Hours of Work

• This is a remote position within the continental United States.
• This is a full-time, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

Compensation – US Only

The expected base salary for this position is $63,200 - $79,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.