Remote Renewal Manager, SMB — Americas

Ashby, Inc.; United States; Remote; USD 90,000 - 129,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Ashby is seeking a Renewal Manager for SMBs across the Americas. You will own annual renewals and month-to-month subscriptions for startups up to 100 employees, handling contract questions and coordinating with Sales and Customer Success to maximize retention and expansion.

This remote role requires empathetic pricing discussions, meticulous administration, and a collaborative mindset to ensure timely renewals and smooth customer experiences.

Qualifications

• Experience in contract management and renewal processes.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts with high attention to detail.

Responsibilities

• Navigate pricing and negotiation discussions with empathy and respect for Ashby's value.
• Lead the renewal process with customers to secure timely and favorable terms.
• Build and maintain trust with customers and address concerns throughout the renewal cycle.
• Handle day-to-day administrative tasks such as outreach, order forms, and CRM maintenance.
• Understand contract terminology and clearly communicate terms to customers.

Job description

Ashby is seeking a Renewal Manager for SMBs across the Americas. You will own annual renewals and month-to-month subscriptions for startups up to 100 employees, handling contract questions and coordinating with Sales and Customer Success to maximize retention and expansion.

This remote role requires empathetic pricing discussions, meticulous administration, and a collaborative mindset to ensure timely renewals and smooth customer experiences.