Renewals Manager, SMB – Americas (Growth & Renewal)

Ashby; United States; Remoto; USD 120.000 - 170.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Equity

Unlimited PTO

Family leave (US)

Education budget

Health insurance

Resumo da vaga

Ashby is expanding its Contract Management team to support Startup accounts up to 100 employees. As Contract Manager, you will handle renewals, subscriptions, contract questions, and collaborate with Sales, Customer Success, and other teams to ensure renewals align with business goals.

You will guide startups through renewal, negotiate terms, ensure clear communication of contract terminology, and maintain accurate CRM records.

Qualificações

• Need to navigate pricing and renewal conversations with empathy and tact.
• Lead the renewal process with customers to secure timely renewals.
• Build and maintain trust with customers and proactively address concerns.
• Manage day-to-day administrative tasks like customer outreach and CRM maintenance.
• Understand contract terminology and communicate it clearly to customers.

Responsabilidades

• Manage annual customer renewals and month-to-month subscriptions for startups up to 100 employees.
• Answer contract questions and collaborate with Sales and Customer Success.
• Negotiate terms aligning with business goals while addressing customer needs.
• Maintain accurate CRM data and generate necessary order forms.
• Communicate contract terms clearly and professionally to customers.

Conhecimentos

Pricing negotiations

Renewal management

Customer relationship management

Cross-functional collaboration

Communication (phone/email)

Ferramentas

CRM software

Order forms

Descrição da vaga

Ashby is expanding its Contract Management team to support Startup accounts up to 100 employees. As Contract Manager, you will handle renewals, subscriptions, contract questions, and collaborate with Sales, Customer Success, and other teams to ensure renewals align with business goals.

You will guide startups through renewal, negotiate terms, ensure clear communication of contract terminology, and maintain accurate CRM records.