Remote Regional Travel Account Manager

BCD Travel; United States; A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

BCD Travel is seeking a Regional Account Manager to oversee a portfolio of regional accounts, drive client retention, negotiate contracts, implement services, and lead business planning across multiple regions. You will report to global program management and collaborate with clients' stakeholders.

The role emphasizes building relationships with key decision-makers, measuring SLAs and KPIs, driving regional profitability through up-selling and cross-selling, and guiding staff development within

Formación

• Prior travel management company or related business travel account management experience desired.
• Experience implementing and managing large market or regional clients.
• Thorough knowledge of business travel account management and operations.
• Adept with travel industry technology and processes.
• Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships.
• Knowledge of creating business plans and managing business/client strategies.
• Highly proficient in spoken and written English.

Responsabilidades

• Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives.
• Manage new business implementations, working closely with the implementation team to ensure client expectations are met.
• Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans.
• Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs.
• Identify and assist in the selection of technology tools and processes to produce desired results.
• Establish and maintain relationships with key customer decision-makers in the region.
• Perform client business reviews and deliver regular financial reporting to all stakeholders.

Conocimientos

Travel mgmt

Regional accounts

Contract neg

SLA / KPI

Business planning

English fluency

Client relationships

Descripción del empleo

BCD Travel is seeking a Regional Account Manager to oversee a portfolio of regional accounts, drive client retention, negotiate contracts, implement services, and lead business planning across multiple regions. You will report to global program management and collaborate with clients' stakeholders.

The role emphasizes building relationships with key decision-makers, measuring SLAs and KPIs, driving regional profitability through up-selling and cross-selling, and guiding staff development within