Remote Regional Service Delivery Lead TSA IT Programs

GovCIO; Juneau (AK); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Regional Service Delivery Manager to support the TSA Focus contract. The role is fully remote within the United States and requires 15+ years of experience leading federal IT support. You will manage a multidisciplinary team, oversee budgets, schedules, and vendor deliverables, and report to a Program Manager.

DHS/TSA clearance is required. Posted salary range reflects market rates for senior program management roles in government IT.

Qualifications

• Bachelor's with 15+ years (or commensurate experience).
• Experience leading the user support function of a large agency-wide IT support contract serving 80K personnel.
• Clearance required: US citizenship to attain and maintain a DHS/TSA clearance.

Responsibilities

• Creates integrated project plans for contract deliverables and new products in development projects.
• Manages a project team comprised of a multidisciplinary staff.
• Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports.
• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers.
• Generally reports to a Program Manager.
• Defines requirements and plans project lifecycle deployment.
• Supervises professional and technical support personnel performing in their regular disciplines.
• Schedules tasks and coordinates with various team members to accomplish the results.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Ensures adherence to quality standards and reviews project deliverables.

Skills

Leadership

Project Management

Team Management

Budget Management

Stakeholder Communication

Education

Bachelor's degree

Job description

GovCIO is hiring a Regional Service Delivery Manager to support the TSA Focus contract. The role is fully remote within the United States and requires 15+ years of experience leading federal IT support. You will manage a multidisciplinary team, oversee budgets, schedules, and vendor deliverables, and report to a Program Manager.

DHS/TSA clearance is required. Posted salary range reflects market rates for senior program management roles in government IT.