Remote Regional Service Delivery Lead (TSA Focus)

GovCIO; United States; On-site; USD 125,000 - 150,000; Full time

Job summary

GovCIO is seeking a Regional Service Delivery Manager (RSDM) to support the TSA Focus contract. The role is located in the United States and will be fully remote, requiring US citizenship for DHS/TSA clearance.

You will lead an integrated project team, drive project plans, budgets, and stakeholder communications to meet security and service objectives. Responsibilities include planning the project lifecycle, coordinating vendor tasks, monitoring progress, and ensuring quality deliverables across

Qualifications

• 15+ years experience leading the user support function for a large agency IT support contract.
• Experience serving a user community of about 80,000 agency personnel.
• US citizenship required to attain DHS/TSA clearance.

Responsibilities

• Creates integrated project plans for contract deliverables and new products in development projects.
• Manages a project team comprised of a multidisciplinary staff.
• Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports.
• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers.
• Generally reports to a Program Manager.
• Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
• Defines requirements and plans project lifecycle deployment.
• Supervises professional and technical support personnel performing in their regular disciplines.
• Schedules tasks and coordinates with various team members to accomplish the results.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Ensures adherence to quality standards and reviews project deliverables.
• Conducts project meetings and is responsible for project tracking, analysis and reporting.

Skills

User support leadership

Education

Bachelor's degree

Job description

GovCIO is seeking a Regional Service Delivery Manager (RSDM) to support the TSA Focus contract. The role is located in the United States and will be fully remote, requiring US citizenship for DHS/TSA clearance.

You will lead an integrated project team, drive project plans, budgets, and stakeholder communications to meet security and service objectives. Responsibilities include planning the project lifecycle, coordinating vendor tasks, monitoring progress, and ensuring quality deliverables across