Remote Regional Sales & Training Manager

ClearCaptions LLC; Central City (CO); Remote; USD 68,000 - 83,000; Full time

Job summary

ClearCaptions LLC is hiring an Assistant Regional Manager for the United States to lead installation and training for new customers and grow revenues in the assigned region. This remote role reports to the Regional Sales Manager and oversees PT TTSMs to ensure high-quality service.

You will recruit, train, and motivate a regional team, manage hours and compliance, and drive customer acquisitions through referrals while maintaining excellent customer support.

Qualifications

• 1-2 years of experience managing and developing a team preferred (not required).
• 1-2 years of service sales and/or sales management experience.
• Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
• Must be able to work from a local home office equipped with high-speed Internet.
• Must be able to travel extensively (up to 50%) within assigned region. Travel will also be to corporate and events nationally.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels.
• Strong analytical, planning and budgeting skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Willingness and ability to work flexible hours and travel (up to 50%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.

Responsibilities

• Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
• Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
• Manage and ensure PT TTSM's are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
• Manage territory representative's performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
• Travel to PT TTSMs when needed for follow-up training.
• Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
• Actively work with direct training/sales team to coach and train on growing users in their territory through customer referrals.
• Work with PT TTSM's to ensure customers are validated and all compliance policies are followed.
• Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
• Coach PT TTSM's on how to evaluate the customer's communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.
• Create and monitor the territories assigned to each PT TTSM.
• Manage, administer, and report on Territory results and issues.
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.
• Continually upgrade talent through timely talent management, development, succession planning and recruitment.

Skills

Team management

Sales management

Technical knowledge

Tools

Salesforce

Job description

ClearCaptions LLC is hiring an Assistant Regional Manager for the United States to lead installation and training for new customers and grow revenues in the assigned region. This remote role reports to the Regional Sales Manager and oversees PT TTSMs to ensure high-quality service.

You will recruit, train, and motivate a regional team, manage hours and compliance, and drive customer acquisitions through referrals while maintaining excellent customer support.