Assistant Branch Manager - Travel

ClearCaptions LLC; Colorado; Remote; USD 68,000 - 83,000; Full time

Job summary

ClearCaptions LLC is seeking an Assistant Regional Manager to drive installation, training, and growth of our caption telephone services across the United States, reporting to the Regional Sales Manager.

You'll lead PT TTSMs, manage quotas, and coach teams while traveling up to 50% and working from a home office. Remote position with emphasis on customer success, near real-time captioning solutions, and strong collaboration across departments.

Qualifications

• 1-2 years of experience managing and developing a team.
• 1-2 years of service sales and/or sales management experience.
• Strong technical skills with knowledge of Internet networking (firewalls, routers, modems, switches, hubs).
• Ability to travel up to 50% within the region.
• Strong leadership, planning, budgeting, and time management skills.
• Proven collaboration and team-oriented work style.
• Willingness to work flexible hours and overnight travel.
• Proficient in MS Office and virtual collaboration tools.

Responsibilities

• Achieve sales, service acquisition and retention quotas daily through regional activities.
• Recruit, orient, train, and mentor territory staff for success.
• Ensure PT TTSMs follow policies on time punches and 25–30 hours per week.
• Coach performance and plan actions to improve results.
• Travel to PT TTSMs for follow-up training.
• Collaborate with training/sales teams to schedule and install customer projects.
• Grow users via customer referrals and territory expansion.
• Maintain territory inventory of ClearCaptions products and equipment.
• Document territory results and address issues using Salesforce.
• Lead talent management, onboarding and development across the team.

Skills

Team management

Sales management

Technical skills

Travel willingness

Budgeting

Strategic planning

Collaboration

Flexible hours / travel

Tools

MS Office

Job description

We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

We're Looking For

• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Integrity, Accountability, Collaboration, Service and Quality.

The Assistant Regional Manager is responsible for the installation and training of new customers and growth and retention of ClearCaptions customers in their assigned region within the United States. The Assistant Regional Manager will actively hire, train, develop and manage Part Time Territory Training & Sales Manager (PT TTSMs) located within their territory. The PT TTSM's are responsible for accepting marketing work orders, installation and training new ClearCaptions customers. The PT TTSM's are responsible for generating new ClearCaptions revenues, through new customer acquisitions by attaining and installation of customer referrals. The PT TTSM's are also responsible to retain their existing customers in their territories by responding to their needs through the highest level of customer service.

This is a Remote position reporting to the Regional Sales Manager.

Responsibilities

• Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
• Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
• Manage and ensure PT TTSM's are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
• Manage territory representative's performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
• Travel to PT TTSMs when needed for follow-up training.
• Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
• Actively work with direct training/sales team to coach and train on growing users in their territory through customer referrals.
• Work with PT TTSM's to ensure customers are validated and all compliance policies are followed.
• Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
• Coach PT TTSM's on how to evaluate the customer's communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.
• Create and monitor the territories assigned to each PT TTSM.
• Manage, administer, and report on Territory results and issues.
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.
• Continually upgrade talent through timely talent management, development, succession planning and recruitment.

Be an Expert for the PT TTSMs

• Territory management to schedule and follow-up customer installations.
• Conducting onsite and in-depth customer training on caption telephone services.
• Increasing new customer acquisitions in a region through customer referrals.
• Retention of existing customers.
• Use Salesforce and ensure proper documentation is completed.
• Work with Customer Support.

Qualifications

• 1-2 years of experience managing and developing a team preferred (not required).
• 1-2 years of service sales and/or sales management experience.
• Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. Prior installation experience is desirable.
• Must be able to work from a local home office equipped with high-speed Internet.
• Must be able to travel extensively (up to 50%) within assigned region. Travel will also be to corporate and events nationally.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Willingness and ability to work flexible hours and travel (up to 50%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Viewing computer monitor, tablet and cell phone requiring close vision (70-90%).

When interacting with customers in person, use of PPE is required.

Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (approx.50%), may include overnight and out of state travel.

to $75,000.00 plus [insert commission or bonus plan if applicable] determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate's qualifications, experience, and business needs.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.