Remote Regional Program Delivery Lead | IT Services

GovCIO; Santa Fe (NM); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Program

Flexible Work Environment

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Job summary

GovCIO is seeking a Regional Service Delivery Manager to support our TSA Focus contract. This role is fully remote within the United States and reports to a Program Manager.

You will lead integrated project plans, manage a multidisciplinary team, monitor budgets and schedules, and drive issue resolution to meet productivity and client-satisfaction goals. Prior TSA-focused program experience and DHS/TSA clearance are highly valued.

Qualifications

• 15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
• Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Responsibilities

• Creates integrated project plans for contract deliverables and new products in development projects.
• Manages a project team comprised of a multidisciplinary staff.
• Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports.
• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers.
• Generally reports to a Program Manager.
• Defines requirements and plans project lifecycle deployment.
• Supervises professional and technical support personnel performing in their regular disciplines.
• Schedules tasks and coordinates with various team members to accomplish the results.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Ensures adherence to quality standards and reviews project deliverables.
• Conducts project meetings and is responsible for project tracking, analysis and reporting.

Skills

Program management

Leadership

Budget management

Stakeholder management

Education

Bachelor's degree (or commensurate experience)

Job description

GovCIO is seeking a Regional Service Delivery Manager to support our TSA Focus contract. This role is fully remote within the United States and reports to a Program Manager.

You will lead integrated project plans, manage a multidisciplinary team, monitor budgets and schedules, and drive issue resolution to meet productivity and client-satisfaction goals. Prior TSA-focused program experience and DHS/TSA clearance are highly valued.