Remote Regional Manager, Customer Accounts

Tenna

Central (TX)

Remote

USD 120,000 - 170,000

Full time

4 days ago

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Benefits offered by this job

Remote work

Travel 25-35%

401k match

Paid Time Off

Job summary

Tenna is seeking a Regional Manager, Customer Accounts to lead and grow a team of Customer Account Managers across the Central United States. You will coach, review account health, drive product adoption, manage escalations, and partner with Sales, Product, Support, and Professional Services to improve outcomes.

In this remote leadership role, you will scale a high-performing team, own renewals and expansion, travel 25-35% for Enterprise and key accounts, and ensure consistent customer

Qualifications

5+ years in B2B SaaS customer success or account management.
2+ years of direct people-management experience.
Track record of renewals, retention, and expansion.
Experience supporting Enterprise and Mid-Market customers.

Responsibilities

Supervises and develops a regional team of CAMs across Enterprise, Mid-Market, and SMB.
Accountable for retention and expansion results, including renewal performance.
Review account health with CAMs and guide product adoption and renewals.
Lead conversations for at-risk accounts and ensure clear account plans.
Maintain visibility of upcoming renewals and expansion opportunities.

Skills

Leadership

Customer success

Sales collaboration

Data analysis

Salesforce

Excel

Education

Bachelor’s degree

Equivalent experience

Tools

Salesforce

Excel

Jira

Viewpoint/Vista

Job description

In this remote leadership role, you will scale a high-performing team, own renewals and expansion, travel 25-35% for Enterprise and key accounts, and ensure consistent customer

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