Strategic Customer Success & Growth Manager (Remote)

Remote; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Travel up to 40%

401k match

Paid Time Off

Volunteer Time Off

Employee referral bonuses

Job summary

Tenna is seeking an experienced Customer Account Manager to partner with our customers and advise on how the Tenna platform delivers more value. You will manage a book of business, reduce churn, and proactively uncover unmet needs to expand value beyond expectations.

In this remote role, you will work with enterprise accounts, drive adoption, provide strategic support, and collaborate with Sales, Product, and Engineering to ensure customer success.

Qualifications

• 7+ years driving value for customers via strategic planning and consultative selling.
• 7+ years in customer success, software customer service experience preferred.
• Experience in construction technology or construction industry is a plus.
• Solid understanding of software development processes and methodologies.
• Excellent verbal and written communication abilities, particularly with engineers.
• Familiarity with Salesforce and Help Scout is strongly preferred; self-motivated and adaptable.

Responsibilities

• Actively manages a book of business to minimize churn and drive healthy growth by delivering business value.
• Acts as a trusted advisor to assigned accounts, ensuring customers’ business needs are met by the Tenna platform.
• Regularly consults with customers to uncover unmet needs and identify ways the platform can better serve them.
• Drives product adoption and onboarding for enterprise accounts.
• Provides strategic customer support and resolves issues using diagnostic tools.

Skills

Strategic planning

Consultative selling

Customer success

Communication

Challenger mindset

Problem solving

Team collaboration

Verbal communication

Education

Bachelor’s degree (preferred) or equivalent

Tools

Salesforce

Help Scout

MS Project

Job description

Tenna is seeking an experienced Customer Account Manager to partner with our customers and advise on how the Tenna platform delivers more value. You will manage a book of business, reduce churn, and proactively uncover unmet needs to expand value beyond expectations.

In this remote role, you will work with enterprise accounts, drive adoption, provide strategic support, and collaborate with Sales, Product, and Engineering to ensure customer success.