Remote Regional Manager, Customer Accounts – Central US

Tenna; Central (LA); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Robust benefits

Paid Time Off and Volunteer Time Off

Job summary

Tenna is seeking a Regional Manager, Customer Accounts for the Central US to lead a growing CAM team. You’ll coach, monitor account health, drive retention and expansion, and partner with Sales, Product, Support, and Professional Services to optimize customer outcomes.

The role emphasizes strategic oversight, field leadership, and a data-driven approach to ensure consistent customer value and renewal success, across Enterprise to SMB segments.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 5+ years in B2B SaaS Customer Success, Account Management, or post-sales roles.
• 2+ years of people-management experience, including hiring and coaching.
• Track record of renewals, retention, and expansion with measurable results.
• Strong Salesforce experience with account management, reporting, and opportunity tracking.

Responsibilities

• Supervise and develop a regional team of Customer Account Managers.
• Own retention and expansion results across Enterprise, Mid-Market, and SMB segments.
• Review account health, product adoption, and renewal risk with CAMs.
• Lead conversations for key/Enterprise accounts at risk.
• Maintain visibility into upcoming renewals and expansion opportunities.
• Collaborate with Sales, Product, Support, and Professional Services to improve outcomes.
• Participate in hiring, onboarding, and ramping new CAMs.
• Run weekly reviews, set development plans, and manage team cadences.

Skills

People management

Client relationships

Data analysis

SaaS metrics

Sales collaboration

Education

Bachelor’s degree

Tools

Salesforce

Excel

Jira

Job description

Tenna is seeking a Regional Manager, Customer Accounts for the Central US to lead a growing CAM team. You’ll coach, monitor account health, drive retention and expansion, and partner with Sales, Product, Support, and Professional Services to optimize customer outcomes.

The role emphasizes strategic oversight, field leadership, and a data-driven approach to ensure consistent customer value and renewal success, across Enterprise to SMB segments.