Regional Manager, Customer Accounts (Fully Remote)

Tenna; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome, focused on scaling in a dynamic environment.

We are seeking a full-time, remote Customer Success leader to supervise a regional team and own retention/expansion outcomes, with travel 25-35%. The ideal candidate will have strong Salesforce expertise and data analysis skills to

Qualifications

• 5+ years B2B SaaS Customer Success or Account Management experience.
• 2+ years direct people-management experience.
• Strong Salesforce experience and data analysis skills.

Responsibilities

• Supervise, coach, and develop a regional team of Customer Account Managers.
• Accountable for retention and expansion results including gross and net revenue retention.
• Maintain accurate view of renewals and expansion opportunities.

Skills

B2B SaaS

People management

Salesforce

Data analysis

Tools

Salesforce

Job description

• Supervise, coach, and develop a regional team of Customer Account Managers.
• Accountable for retention and expansion results including gross and net revenue retention.
• Maintain accurate view of renewals and expansion opportunities.

Requirements:

• 5+ years B2B SaaS Customer Success or Account Management experience.
• 2+ years direct people-management experience.
• Strong Salesforce experience and data analysis skills.
• Full-time, remote opportunity with travel 25%-35%.
• Competitive compensation and robust low-cost benefits.
• Opportunities for growth in a dynamic team.

Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome, focused on scaling in a dynamic environment.