Remote Regional Manager, Customer Accounts – West Coast

Tenna; Washington; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote-friendly

401k match

Paid Time Off

Volunteer Time Off

Health benefits

Career growth

Job summary

Tenna is seeking a Regional Manager, Customer Accounts to lead our Central United States CAM team. You will coach, develop, and scale a frontline sales success group, partnering with Sales, Product, Support, and Professional Services to improve retention and expansion across Enterprise, Mid-Market, and SMB segments.

The role emphasizes reviewing account health, managing renewal risk, driving adoption, and ensuring consistent customer outcomes.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 5+ years in B2B SaaS Customer Success, Account Management, or post-sales roles.
• 2+ years direct people-management experience, including hiring and coaching.
• Track record of driving renewals, retention, and expansion with measurable results.

Responsibilities

• Supervises, coaches, and develops a regional team of CAMs across Enterprise, Mid-Market, and SMB segments.
• Owns team retention and expansion results, including renewal performance and logo retention.
• Reviews account health, product adoption, and renewal risk with CAMs on a regular cadence.
• Leads conversations with key accounts when at risk while CAMs handle day-to-day work.
• Manages upcoming renewals and expansion opportunities with proactive risk flags.
• Partners with Sales on clean handoffs for new customers, renewals, and expansion.
• Participates in hiring, onboarding, and ramping new CAMs with clear goals.
• Runs weekly one-on-ones and account reviews; builds development plans for CAMs.

Skills

Salesforce

Leadership

Account Management

B2B SaaS

Data analysis

Communication

Travel readiness

Education

Bachelor’s degree

Tools

Excel

Jira

Service desk systems

Viewpoint/Vista

Job description

Tenna is seeking a Regional Manager, Customer Accounts to lead our Central United States CAM team. You will coach, develop, and scale a frontline sales success group, partnering with Sales, Product, Support, and Professional Services to improve retention and expansion across Enterprise, Mid-Market, and SMB segments.

The role emphasizes reviewing account health, managing renewal risk, driving adoption, and ensuring consistent customer outcomes.