Remote Regional Manager, Customer Accounts

Remote; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote location

Relocation to CA/WA/OR required

Travel 25-35%

401k match

PTO & Volunteer time off

Competitive compensation

Job summary

Tenna is seeking a Regional Manager, Customer Accounts to lead a CAM team across the Central United States, ensuring every customer gains value from the Tenna platform and drives retention and expansion. You will coach, review dashboards, and guide escalations, renewals, and growth with cross-functional partners.

You’ll manage a nine-person CAM team, drive renewal performance, and coach through weekly cadences and development plans, while traveling to enterprise sites as needed.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles.
• 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members.
• Track record of driving renewals, retention, and expansion, with measurable results you can speak to.
• Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV.

Responsibilities

• Supervises, coaches, and develops a regional team of CAMs across the Central United States.
• Accountable for the team’s retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance.
• Reviews account health with each CAM on a regular cadence and ensures plans for accounts.
• Steps in to lead conversations for key accounts at risk while CAMs handle day-to-day work.
• Maintains view of upcoming renewals and expansion opportunities with proactive recommendations.

Skills

Team leadership

Customer success

B2B SaaS

Data analysis

Executive communication

Education

Bachelor’s degree

Tools

Salesforce

Excel

Jira

Job description

Tenna is seeking a Regional Manager, Customer Accounts to lead a CAM team across the Central United States, ensuring every customer gains value from the Tenna platform and drives retention and expansion. You will coach, review dashboards, and guide escalations, renewals, and growth with cross-functional partners.

You’ll manage a nine-person CAM team, drive renewal performance, and coach through weekly cadences and development plans, while traveling to enterprise sites as needed.