Remote Field Service Engineer I – Life Sciences

Leica Microsystems Inc.; United States; Remote; USD 47,000 - 52,000; Full time

Job summary

Leica Biosystems, a Danaher operating company, is seeking a Field Service Engineer I to support customers in Boston, MA and surrounding areas. You will perform installation, maintenance, and repair of diagnostic instruments while prioritizing customer needs and driving uptime.

The role requires an Associate’s degree with 1+ years of field service or equivalent experience, strong communication, and proven troubleshooting skills.

Qualifications

• Associate’s degree with 1+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
• Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
• Ability to work in a field-based customer environment with strong organization, communication, and service ownership.

Responsibilities

• Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments to ensure optimal instrument performance and maximize customer uptime.
• Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements.
• Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to help customers achieve their operational and diagnostic objectives.

Skills

Field service

Troubleshooting

Communication

Organization

Education

Associate’s degree

Tools

Service systems

CRM tools

Job description

Leica Biosystems, a Danaher operating company, is seeking a Field Service Engineer I to support customers in Boston, MA and surrounding areas. You will perform installation, maintenance, and repair of diagnostic instruments while prioritizing customer needs and driving uptime.

The role requires an Associate’s degree with 1+ years of field service or equivalent experience, strong communication, and proven troubleshooting skills.