Remote Team Lead - Referral Operations & Automation

SDG MGMT Company LLC; United States; A distancia; USD 70.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical (including Virtual Care)

HSA/FSA

Dental

Vision on 1st of the month after hire

401K after 30 days of employment

Short Term Disability

Pre-tax transit savings

Birthday personal holiday

Descripción de la vacante

Schweiger Dermatology Group is seeking a leader to build and manage Schweiger’s new Centralized Referral Team. You’ll oversee in-house and outsourced agents, coordinating AI-assisted fax intake and outreach to ensure every referred patient is booked within a business day.

Responsibilities include managing the full referral loop from receipt to visit notes, hiring and coaching the team, and collaborating with automation partners.

Formación

• 3+ years leading a team in patient access, referral management, scheduling or a similar high-volume healthcare operation.
• Experience managing outsourced or offshore staff alongside in-house employees.
• Working knowledge of referrals, authorizations, insurance basics and EHR/practice management systems (ModMed a plus).
• Comfort with CRMs, workflow tools and automation.
• You don’t need to be technical, but you should pick up new tools quickly.
• You run your team on metrics: you set targets, check them weekly and act on what they show.
• You’ve launched or rebuilt a process and made it stick.
• Working knowledge of HIPAA & OSHA compliance

Responsabilidades

• The referral loop, end to end. Receive the referral, reach the patient and book them with the referral attached to the visit, confirm to the referring practice that their patient is booked, let our provider know where the patient came from, send visit notes back after the appointment, and send pathology results back the moment they come in.
• Lead five agents at launch, a mix of in-house staff and an outsourced partner. Hire, train, coach and set daily goals.
• Keep quality and tone consistent across both groups, and plan for the team to shrink as automation grows.
• Work with Parakeet to decide what automation handles and what comes to the team.
• Watch its completion rates closely, push for more where it’s working, and catch it quickly when it isn’t.
• What gets worked first. At launch, there will be more referrals than the team can handle.
• Set clear rules for what gets worked first and adjust them as the data comes in.
• The system. Help stand up the CRM that tracks every referral, contact attempt, booking and close-out.
• Make sure it gives us data we’ve never had: who refers to us, how much, and what turns into a visit.
• Referring-practice relationships. Be the person our top referrers know.
• Handle escalations, spot practices whose volume is falling, and make us the easiest specialty group in the market to send patients to.
• Working across the company. Work with the Patient Support Center, revenue cycle, clinic operations, Integration and Training, and our providers.

Conocimientos

Team leadership

Healthcare operations

CRM & automation

HIPAA compliance

Herramientas

ModMed

Descripción del empleo

Schweiger Dermatology Group is seeking a leader to build and manage Schweiger’s new Centralized Referral Team. You’ll oversee in-house and outsourced agents, coordinating AI-assisted fax intake and outreach to ensure every referred patient is booked within a business day.

Responsibilities include managing the full referral loop from receipt to visit notes, hiring and coaching the team, and collaborating with automation partners.