Remote Real-World Data Delivery Lead

Norstella; Tallahassee (FL); Remote; USD 90,000 - 140,000; Full time

Job summary

Norstella is seeking a RWD Delivery Operations Manager to own the full lifecycle of data deliverables—from contract setup through ongoing delivery. You will coordinate across client engagement, data engineering, QA, and delivery infrastructure to ensure on-time, accurate datasets in a fast-paced environment.

The role emphasizes turning complex processes into repeatable systems, driving operational rigor at scale, and maintaining strong written and verbal communication with internal teams and

Qualifications

• 3–5 years in operations management, delivery operations, or project management — ideally in data, analytics, life sciences, or healthcare.
• Jira power-user: epics, subtasks, custom workflows, filters, board management, and dashboard reporting.
• Proven cross-functional execution: run complex, multi-step workflows across teams that don’t report to you, keeping everything on track.
• Familiarity with data delivery pipelines: ETL concepts, scheduling, secure file transfer, and what can go wrong between “data is ready” and “client has it.”
• Exceptional attention to detail across dozens of concurrent deliverables — you catch the missed date or wrong encryption flag before it becomes an incident.
• Clear, direct communication — written and verbal — with the confidence to drive accountability without positional authority.

Responsibilities

• Own end-to-end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata across first deliveries, ongoing deliveries, and redeliveries.
• Drive post-sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards, managing renewals/terminations, and ensuring deliveries do not exceed contract end dates.
• Configure deliverables and feeds in the delivery platform: link scripts, set quality checks, and build delivery schedules.
• Serve as configuration gatekeeper to ensure project tracking and code changes are reflected in the delivery platform.
• Monitor active-state deliverables daily to keep the delivery tracking board accurate, complete, and current.
• Execute clean handoff from active state to steady state, including delivery team assignments and ownership transitions.
• Serve as the operational liaison across Engagement, Technical Operations, QA, and Business Operations during active-state delivery — maintaining project records, aligning delivery/provisioning needs, and ensuring contract and tracking-system accuracy.
• Own team-facing delivery communications by managing inbound questions and operational notifications, escalating risks as needed to support on-time, compliant deliverables.
• All other duties, as assigned.

Skills

Jira power-user

Cross-functional execution

Attention to detail

Communication skills

Job description

Norstella is seeking a RWD Delivery Operations Manager to own the full lifecycle of data deliverables—from contract setup through ongoing delivery. You will coordinate across client engagement, data engineering, QA, and delivery infrastructure to ensure on-time, accurate datasets in a fast-paced environment.

The role emphasizes turning complex processes into repeatable systems, driving operational rigor at scale, and maintaining strong written and verbal communication with internal teams and