RWD Engagement Lead - Client Success & Delivery

Norstella; Raleigh (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery and strong outcomes across Norstella's RWD offerings. This role emphasizes technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.

You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables,

Qualifications

• Master's degree in life sciences, data science, biostatistics or related field.
• 6-8 years of hands-on RWD analytics experience.
• 1-2 years leading RWD engagements.
• 1-2 years coding with SQL.
• Domain knowledge in commercial, market access, HEOR and epi.
• Experience managing multiple concurrent client engagements with life sciences.

Responsibilities

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.
• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.
• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.

Skills

RWD Analytics

SQL

Client relationship mgmt

Leadership

Life sciences domain

Education

Master's degree in life sciences / related field

Job description

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery and strong outcomes across Norstella's RWD offerings. This role emphasizes technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.

You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables,