Remote RWD Engagement Lead – Client Success & Delivery

Norstella; Tallahassee (FL); Remote; USD 110,000 - 140,000; Full time

Job summary

Norstella is seeking an Engagement Manager to own end-to-end client engagements for Real-World Data solutions, ensuring reliable delivery, operational efficiency, and strong client outcomes. This role emphasizes technical RWD knowledge, execution excellence, and cross-functional coordination to translate client objectives into executable plans.

You will work with delivery, data, product, and client support teams to drive high-quality outcomes and sustained client value across the Norstella RWD

Qualifications

• Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.
• 6-8 years of hands-on RWD analytics experience.
• 1-2 years leading RWD engagements.
• 1-2 years of SQL coding experience.
• Domain knowledge in commercial, market access, HEOR and epi.
• Experience managing multiple concurrent client engagements with life sciences.
• Strong organizational, communication, and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.
• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.
• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.
• All other duties, as assigned.

Skills

Client relationship management

Project coordination

Communication

Organizational skills

Education

Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field

Tools

SQL

Job description

Norstella is seeking an Engagement Manager to own end-to-end client engagements for Real-World Data solutions, ensuring reliable delivery, operational efficiency, and strong client outcomes. This role emphasizes technical RWD knowledge, execution excellence, and cross-functional coordination to translate client objectives into executable plans.

You will work with delivery, data, product, and client support teams to drive high-quality outcomes and sustained client value across the Norstella RWD