Engagement Manager - RWD

Norstella; Concord (NH); Remote; USD 110,000 - 160,000; Full time

Job summary

Norstella is seeking a seasoned Engagement Manager for Real-World Data (RWD) who will own client engagements end-to-end, ensuring reliable delivery, operational rigor, and strong outcomes. You will coordinate across delivery, data, product, and support teams to translate client objectives into executable plans and maintain exceptional client satisfaction.

The role emphasizes RWD knowledge (Open Claims, Closed Claims, EMR), cross-functional leadership, and process improvements, with a focus on

Qualifications

• 6-8 years of hands-on RWD analytics experience.
• 1-2 years leading RWD engagements.
• 1-2 years of experience coding with SQL.
• Experience with commercial, market access, HEOR and epi clients.

Responsibilities

• Serve as the primary client success owner for assigned engagements and manage timelines, deliverables, and communications.
• Coordinate across internal delivery, data, product, and client support teams.
• Maintain project tracking and ensure adherence to engagement management standards.

Skills

RWD Analytics

SQL

Project management

Stakeholder management

Lifesciences domain

Education

Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field

Job description

Engagement Manager - RWD

Company: Norstella

Location: Remote, United States

Date Posted: Sep 29, 2026

Employment Type: Full Time

Job ID: R-2183

Description

Job Description – RWD Engagement Manager

About Norstella

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolio
• Find out where the launch difficulties will be before they're difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.

About The Position

As a Norstella RWD Engagement Manager, you will own the end-to-end success of client engagements, ensuring reliable delivery, operational efficiency, and strong client outcomes across Norstella's Real-World Data solutions. This role is centered on technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.

You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables, communications, and internal alignment to ensure clients realize sustained value from Norstella's RWD offerings. You will work closely with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and drive consistent, high-quality outcomes.

This role is well-suited for a leader who thrives at the intersection of client partnership, operational rigor, RWD knowledge (Open Claims, Closed Claims, EMR data), and team coordination, and who is motivated by improving processes, scaling delivery, and enabling long-term client satisfaction and retention.

Key Responsibilities

Client Success & Relationship Management

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.

Operational Execution & Delivery Excellence

• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.

Team Leadership & Collaboration

• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.
• All other duties, as assigned.

Required Qualifications

• Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.
• 6-8 years of experience with hands-on RWD Analytics.
• 1-2 years leading RWD engagements.
• 1-2 years of experience coding with SQL.
• Domain knowledge working with commercial, market access, HEOR and epi clients.
• Experience managing multiple concurrent client engagements with life sciences.
• Significant experience working with Real-World Data (Open Claims, Closed Claims, EMR data) and supporting life sciences delivery models.
• Strong organizational, communication, and stakeholder management skills.

Please Note - All candidates must be authorized to work in the United States.