Remote Real-World Data Delivery Lead

Norstella; Baton Rouge (LA); Remote; USD 90,000 - 120,000; Full time

Job summary

Norstella is seeking a Remote RWD Delivery Operations Manager to own the lifecycle of data deliverables from contract setup through delivery and close-out. You will coordinate across client engagement, data engineering, QA, and delivery infrastructure to keep multiple workstreams on schedule.

You should have 3–5 years in operations or delivery roles, strong Jira experience, and superb cross-functional communication to drive accountability and scalable processes in a fast-paced life sciences

Qualifications

• 3–5 years in operations management, delivery operations, or project management — ideally in data, analytics, life sciences, or healthcare.
• Jira power-user skills: epics, subtasks, custom workflows, filters, board management, and dashboard reporting.
• Proven cross-functional execution across teams that don't report to you, and you've kept everything on track.
• Familiarity with data delivery pipelines: ETL concepts, scheduling, secure file transfer, and what can go wrong between “data is ready” and “client has it.”
• Exceptional attention to detail across dozens of concurrent deliverables.
• Clear, direct communication — written and verbal — with the confidence to drive accountability without positional authority.

Responsibilities

• Own end-to-end contract-to-delivery setup and metadata across first deliveries and renewals.
• Drive post-sale delivery operations and contract governance to prevent late deliveries.
• Configure deliverables and feeds in the delivery platform; build delivery schedules.
• Serve as configuration gatekeeper to reflect project tracking and code changes in the delivery platform.
• Monitor active-state deliverables daily to keep the tracking board accurate.
• Execute clean handoff from active state to steady state and ownership transitions.
• Coordinate across Engagement, Technical Operations, QA, and Business Operations during active-state delivery.
• Manage inbound questions and operational notifications; escalate risks as needed to support on-time, compliant deliverables.
• All other duties, as assigned.

Skills

Jira expert

Cross-functional delivery

Data delivery pipelines

Attention to detail

Communication skills

Tools

Jira

SharePoint

Confluence

Azure DevOps

Redshift

Job description

Norstella is seeking a Remote RWD Delivery Operations Manager to own the lifecycle of data deliverables from contract setup through delivery and close-out. You will coordinate across client engagement, data engineering, QA, and delivery infrastructure to keep multiple workstreams on schedule.

You should have 3–5 years in operations or delivery roles, strong Jira experience, and superb cross-functional communication to drive accountability and scalable processes in a fast-paced life sciences