Remote RWD Engagement Lead for Client Success

Norstella; Concord (NH); Remote; USD 110,000 - 160,000; Full time

Job summary

Norstella is seeking a seasoned Engagement Manager for Real-World Data (RWD) who will own client engagements end-to-end, ensuring reliable delivery, operational rigor, and strong outcomes. You will coordinate across delivery, data, product, and support teams to translate client objectives into executable plans and maintain exceptional client satisfaction.

The role emphasizes RWD knowledge (Open Claims, Closed Claims, EMR), cross-functional leadership, and process improvements, with a focus on

Qualifications

• 6-8 years of hands-on RWD analytics experience.
• 1-2 years leading RWD engagements.
• 1-2 years of experience coding with SQL.
• Experience with commercial, market access, HEOR and epi clients.

Responsibilities

• Serve as the primary client success owner for assigned engagements and manage timelines, deliverables, and communications.
• Coordinate across internal delivery, data, product, and client support teams.
• Maintain project tracking and ensure adherence to engagement management standards.

Skills

RWD Analytics

SQL

Project management

Stakeholder management

Lifesciences domain

Education

Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field

Job description

Norstella is seeking a seasoned Engagement Manager for Real-World Data (RWD) who will own client engagements end-to-end, ensuring reliable delivery, operational rigor, and strong outcomes. You will coordinate across delivery, data, product, and support teams to translate client objectives into executable plans and maintain exceptional client satisfaction.

The role emphasizes RWD knowledge (Open Claims, Closed Claims, EMR), cross-functional leadership, and process improvements, with a focus on