RWD Engagement Lead: Client Success & Delivery

Norstella; Honolulu (HI); Remote; USD 130,000 - 180,000; Full time

Job summary

Norstella seeks an Engagement Manager for Real-World Data (RWD) who will own client engagements from start to finish, ensuring reliable delivery and strong outcomes. You’ll work with delivery, data, product, and client support teams to translate objectives into executable plans and oversee day-to-day operations.

Ideal candidates have 6–8 years in RWD analytics, 1–2 years leading engagements, and strong SQL skills, with experience in HEOR, epi, or market access contexts.

Qualifications

• 6-8 years of hands-on RWD analytics experience.
• 1-2 years leading RWD engagements.
• Strong organizational and stakeholder management skills.

Responsibilities

• Serve as the primary contact for assigned RWD clients; establish success criteria and delivery plans.
• Oversee timelines, deliverables, and internal alignment to ensure sustained value.
• Coordinate across delivery, data, product, and support teams; drive process improvements.
• Mentor junior staff and foster cross-functional collaboration.

Skills

RWD Analytics

Leadership

Client relationships

Project coordination

Education

Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field

Tools

SQL

Job description

Norstella seeks an Engagement Manager for Real-World Data (RWD) who will own client engagements from start to finish, ensuring reliable delivery and strong outcomes. You’ll work with delivery, data, product, and client support teams to translate objectives into executable plans and oversee day-to-day operations.

Ideal candidates have 6–8 years in RWD analytics, 1–2 years leading engagements, and strong SQL skills, with experience in HEOR, epi, or market access contexts.