Remote-Ready NetSuite Client Success Manager

Baker Tilly (US); Milwaukee (WI); On-site; USD 86,000 - 135,000; Full time

Job summary

Baker Tilly's NetSuite Solutions practice in Milwaukee seeks a Client Success Manager to oversee a portfolio of strategic enterprise and growth accounts, driving license sales, renewals, and services opportunities while coordinating cross‑functional teams.

You will build executive relationships with CFOs, COOs, and IT leaders, tailor engagement models by client tier, and ensure ongoing client satisfaction through renewals, expansions, and delivery partnerships.

Qualifications

• Bachelor’s degree in a relevant field and 5+ years of related professional experience in technology consulting, customer success, or IT engagement management.
• Experience managing IT project services sales cycles, including identifying opportunities within existing accounts, partnering with solution architects to scope engagements, and presenting services project proposals through to close.
• At least two years of NetSuite ecosystem experience, including license and renewal sales, SuiteApps, and related third‑party solutions.

Responsibilities

• Own and grow a diverse portfolio that includes a significant number of Strategic Enterprise clients as well as Growth and Mid‑Market clients, developing and executing account plans aligned with client tiering, business priorities, and Baker Tilly's practice objectives.
• Build executive‑level relationships with CFOs, COOs, controllers, and IT leaders involved in ERP decisions, serving as the client's trusted advisor throughout the full client lifecycle.
• Lead cross‑functional pursuit teams (sales, solution architects, PMO, and delivery leaders) to scope NetSuite engagements and close opportunities.
• Own the ongoing client success relationship after services projects are sold, including monitoring delivery health, coordinating with project teams, and driving renewals and expansions.
• Represent Baker Tilly at client events and collaborate with marketing on newsletters, social media and outreach materials.

Skills

NetSuite experience

Executive relationships

Team selling

Renewals & upsell

Remote/hybrid collaboration

Data reporting tools

Education

Bachelor’s degree in a relevant field

Job description

Baker Tilly's NetSuite Solutions practice in Milwaukee seeks a Client Success Manager to oversee a portfolio of strategic enterprise and growth accounts, driving license sales, renewals, and services opportunities while coordinating cross‑functional teams.

You will build executive relationships with CFOs, COOs, and IT leaders, tailor engagement models by client tier, and ensure ongoing client satisfaction through renewals, expansions, and delivery partnerships.