Remote-Ready Enterprise Customer Success Manager

HostList; San Francisco, Denver, New York (CA, CO, NY); Hybrid; USD 105,000 - 131,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Employee Stock Purchase Program

Flexible vacation policy

Job summary

Fastly is seeking a Customer Success Manager to manage relationships with a portfolio of complex clients, collaborate with Sales and Product teams, and drive renewals and growth. You will map organizational structures, craft account strategies, and ensure high value delivery across multiple business units.

The role emphasizes strong communication, project planning, and customer advocacy. The position is open to hybrid and remote work within the US, with preferred hubs in SF, Denver, and NYC.

Qualifications

• Bachelor's degree or equivalent in related field of study.
• At least 3 years of enterprise customer management experience in a technology firm.
• Strong project management skills, high detail orientation and exceptional organization.
• Excellent writing and communication skills.
• Strong customer service; professional and friendly demeanor.

Responsibilities

• Partner with Sales to manage relationships with Fastly's complex clients.
• Develop and execute account strategy and ensure alignment across stakeholders.
• Map organizational structure and engage executive sponsors across units.
• Create long-term retention plans and drive account health and renewals.
• Collaborate with product, marketing, and sales to voice customer needs.

Skills

Account management

Project management

Communication

Negotiation

Education

Bachelor's degree or equivalent

Job description

Fastly is seeking a Customer Success Manager to manage relationships with a portfolio of complex clients, collaborate with Sales and Product teams, and drive renewals and growth. You will map organizational structures, craft account strategies, and ensure high value delivery across multiple business units.

The role emphasizes strong communication, project planning, and customer advocacy. The position is open to hybrid and remote work within the US, with preferred hubs in SF, Denver, and NYC.