Enterprise Customer Success Manager — Remote/Hybrid

Fastly; New York (NY); Hybrid; USD 105,000 - 131,000; Full time

Job summary

Fastly is seeking a Customer Success Manager to partner with Sales and cross-functional teams to deliver a seamless experience for our most strategic clients. You will own account strategy, drive renewals, and advocate for customers while balancing internal priorities.

The role supports hybrid/remote work with travel as needed and requires strong communication, problem-solving, and relationship-building skills. New York area candidates are preferred.

Qualifications

• Bachelor's degree or equivalent in related field of study.
• At least 3 years of enterprise customer management experience in a technology firm.
• Strong project management skills, high detail orientation and exceptional organization.
• Thrives in a multi-tasking environment with the ability to adjust priorities.
• Excellent writing and communication skills.
• Strong customer service mindset and professional demeanor.

Responsibilities

• Partner with Sales to manage a portfolio of complex Fastly clients.
• Develop and execute account strategy with customer buy-in.
• Map organizations and build executive relationships across units and levels.
• Create retention strategies and demonstrate business impact.
• Lead internal account team strategy and renewals.
• Deliver timely, responsive customer service and advocacy.
• Identify growth opportunities and close opportunities for customer growth.
• Lead quarterly business reviews within the assigned client base.
• Provide the voice of the customer internally to product, marketing and sales.

Skills

Communication skills

Project management

Attention to detail

Multi-tasking

Excellent writing

Customer service mindset

Education

Bachelor's degree or equivalent in related field of study

Job description

Fastly is seeking a Customer Success Manager to partner with Sales and cross-functional teams to deliver a seamless experience for our most strategic clients. You will own account strategy, drive renewals, and advocate for customers while balancing internal priorities.

The role supports hybrid/remote work with travel as needed and requires strong communication, problem-solving, and relationship-building skills. New York area candidates are preferred.