Remote-Ready Customer Support Specialist — Revenue-Driven

Energy Innovation Corp; Farmington (NM); On-site; USD 59,000 - 84,000; Part time

Job summary

Eaton is seeking a temporary Customer Support Specialist in Farmington, NM to turn Freshdesk into a reliable revenue channel. You will own empathy work and manage a tiered quota from $59,000 to $84,000 while growing your craft.

You will use Freshdesk and other support tools, qualify leads, and forecast monthly bookings. This role emphasizes clear communication, teamwork, and flexibility on a temporary project.

Qualifications

• Clear communicator who can disagree respectfully.
• Team player who lifts others and shares credit.
• Comfort with owning the middle of a temporary project.
• Eaton mindset: scrappy today, scalable tomorrow.

Responsibilities

• Use Freshdesk and technical support tools to automate and scale outbound efforts
• Qualify hard, so the mid-level team only chases real money
• Brief the Customer Support Specialist team on what's working in this week's market
• Qualify inbound leads and route them through the sales funnel efficiently
• Spot which Farmington accounts are about to churn and win them back
• Maintain accurate records in the CRM and forecast monthly bookings
• Script the webinar that fills the sales marketing top of funnel
• Carry a $59,000 - $84,000-tier quota and the playbook to hit it

Skills

Constructive communicator

Team player

Growth mindset

Temporary project ownership

Job description

Eaton is seeking a temporary Customer Support Specialist in Farmington, NM to turn Freshdesk into a reliable revenue channel. You will own empathy work and manage a tiered quota from $59,000 to $84,000 while growing your craft.

You will use Freshdesk and other support tools, qualify leads, and forecast monthly bookings. This role emphasizes clear communication, teamwork, and flexibility on a temporary project.