Customer Support Specialist

Energy Innovation Corp; Farmington (NM); On-site; USD 59,000 - 84,000; Part time

Job summary

Eaton is seeking a temporary Customer Support Specialist in Farmington, NM to turn Freshdesk into a reliable revenue channel. You will own empathy work and manage a tiered quota from $59,000 to $84,000 while growing your craft.

You will use Freshdesk and other support tools, qualify leads, and forecast monthly bookings. This role emphasizes clear communication, teamwork, and flexibility on a temporary project.

Qualifications

• Clear communicator who can disagree respectfully.
• Team player who lifts others and shares credit.
• Comfort with owning the middle of a temporary project.
• Eaton mindset: scrappy today, scalable tomorrow.

Responsibilities

• Use Freshdesk and technical support tools to automate and scale outbound efforts
• Qualify hard, so the mid-level team only chases real money
• Brief the Customer Support Specialist team on what's working in this week's market
• Qualify inbound leads and route them through the sales funnel efficiently
• Spot which Farmington accounts are about to churn and win them back
• Maintain accurate records in the CRM and forecast monthly bookings
• Script the webinar that fills the sales marketing top of funnel
• Carry a $59,000 - $84,000-tier quota and the playbook to hit it

Skills

Constructive communicator

Team player

Growth mindset

Temporary project ownership

Job description

Pipeline math is unforgiving, and Eaton's Customer Support Specialist thrives on it, turning Freshdesk into a predictable revenue habit. Join Eaton as a temporary Customer Support Specialist and take real ownership of Empathy work while earning $59,000 - $84,000 and growing your craft.

Key Responsibilities

• Use Freshdesk and Technical Support tools to automate and scale outbound efforts
• Qualify hard, so the mid-level team only chases real money
• Brief the Customer Support Specialist team on what's working in this week's market
• Qualify inbound leads and route them through the sales funnel efficiently
• Spot which Farmington accounts are about to churn and win them back
• Maintain accurate records in the CRM and forecast monthly bookings
• Script the webinar that fills the sales marketing top of funnel
• Carry a $59,000 - $84,000-tier quota and the playbook to hit it

What You'll Bring

• An Eaton mindset: scrappy today, scalable tomorrow
• A communicator who can disagree without making it personal
• A team player who lifts up colleagues and shares credit
• Comfort owning the unglamorous middle of a temporary project

Our Farmington, NM headquarters is home to a fiercely‑supportive group of builders, designers, and problem‑solvers at Eaton. You set the boundaries of your temporary schedule and we respect them without the side-eye.

We trade fair $59,000 - $84,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

Live and listening, the hiring team reads new applications as they arrive.