Remote-Ready Branch Coordinator

Apria Healthcare LLC; Colorado Springs (CO); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health in Colorado Springs is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will ensure orders are received and processed accurately, verify insurance, and collect payments while supporting the branch team.

The role requires at least a year of related experience, a high school diploma, and strong communication skills. The company offers benefits and a stable, patient-focused environment with opportunities to

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.
• Certificates, Licenses, Registrations or Professional Designations: None.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Performs other duties as required.

Skills

Organizing

Problem solving

Patient focus

Teamwork

Time management

Communication

Computer skills

Multisystem proficiency

English language

Math skills

Education

High School Diploma or equivalent

Job description

Accendra Health in Colorado Springs is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will ensure orders are received and processed accurately, verify insurance, and collect payments while supporting the branch team.

The role requires at least a year of related experience, a high school diploma, and strong communication skills. The company offers benefits and a stable, patient-focused environment with opportunities to