Branch Patient Services Coordinator

Accendra Health; Springfield (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) plan

Paid time off

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Job summary

Accendra Health is hiring Branch Coordinators to deliver outstanding service to patients and caregivers by phone and in person. You will support orders, documentation, and billing while coordinating with the branch team to ensure timely, accurate processing.

Responsibilities include handling patient inquiries, verifying insurance, obtaining authorizations, and collecting payments. The role requires strong communication, organization, and teamwork in a healthcare setting.

Qualifications

• Education and/or Experience: High School Diploma or equivalent.
• At least one year related work experience.
• Preferred: at least two years’ experience in an office environment, healthcare setting or call center.
• Experience utilizing multi‑line phone system.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi‑line phone system and provide information.
• Process branch orders, review systems, confirm deliveries, and verify insurance.
• Gather documentation to meet insurance guidelines and obtain authorizations.
• Review patient accounts and bill health insurance plans.
• Collect payments and reconcile daily receivables.

Skills

Organizing

Problem solving / analysis

Patient focused

Teamwork

Time management / multi‑tasking

Effective communication

Education

High School Diploma or equivalent

At least one year related work experience

Tools

Multi-line phone system

CRM systems

Job description

Accendra Health is hiring Branch Coordinators to deliver outstanding service to patients and caregivers by phone and in person. You will support orders, documentation, and billing while coordinating with the branch team to ensure timely, accurate processing.

Responsibilities include handling patient inquiries, verifying insurance, obtaining authorizations, and collecting payments. The role requires strong communication, organization, and teamwork in a healthcare setting.