Remote Branch Coordinator

Accendra Health; United States; On-site; USD 17,908 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Well‑being programs

Job summary

Accendra Health seeks a customer‑focused office support associate to help the branch operate smoothly. Responsibilities include handling insurance documentation, scheduling, and customer outreach, with emphasis on accurate data entry and effective problem solving.

You will interact with sales, referrals, and patients, provide information, verify insurance, process orders, and support overnight programs as needed. Remote work is available nationwide.

Qualifications

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and elevate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post‑delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.

Skills

Customer service

Phone skills

Organizational skills

Teamwork

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Accendra Health seeks a customer‑focused office support associate to help the branch operate smoothly. Responsibilities include handling insurance documentation, scheduling, and customer outreach, with emphasis on accurate data entry and effective problem solving.

You will interact with sales, referrals, and patients, provide information, verify insurance, process orders, and support overnight programs as needed. Remote work is available nationwide.