Branch Support Specialist - Remote-Friendly Care

Apria Healthcare LLC; Fife (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will work with patients, providers and the branch team to ensure orders are received and processed accurately, and to support insurance billing.

The role offers hands-on experience in a healthcare setting, with opportunities to grow in a nationwide network and contribute to timely care delivery while maintaining careful documentation and compliance.

Qualifications

• High School Diploma or equivalent required.
• At least one-year related work experience.
• At least two years experience in an office environment, healthcare setting or call center preferred.
• Experience utilizing multi-line phone system preferred.

Responsibilities

• Be the first point of contact for patients arriving in person.
• Handle inbound calls on a multi-line phone system and provide information to patients; troubleshoot issues with the branch team.
• Process branch duties: create and manage orders, verify insurance, schedule deliveries, and data entry.
• Work with sales team, referrals and patients to gather documentation to meet insurance guidelines.
• Request health plan authorizations/information as required; electronically or verbally.
• Review patient accounts and bill insurance plans; gather necessary documentation.
• Collect credit card payments, reconcile daily receivables, and submit to lock box.
• Perform outbound patient satisfaction calls.
• May conduct downloads of recording devices or perform basic equipment tests.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Computer Skills

Multi-system proficiency

Language Skills: English

Mathematical Skills

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will work with patients, providers and the branch team to ensure orders are received and processed accurately, and to support insurance billing.

The role offers hands-on experience in a healthcare setting, with opportunities to grow in a nationwide network and contribute to timely care delivery while maintaining careful documentation and compliance.