Patient Services & Billing Coordinator

Apria Healthcare; North Charleston (SC); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will manage orders, verify insurance, and secure authorizations while coordinating with the branch team and providers to ensure timely, accurate processing.

The role requires strong communication and organizational skills, with a focus on accuracy, multi-tasking, and customer care. A high school diploma and at least one year of related experience are expected.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, escalate queries when necessary.
• Process branch duties: create and manage orders, review multiple systems, confirm delivery appointments, verify insurance, obtain authorizations as payor guidelines, monitor faxes and data entry.
• Gather documentation from referrals to meet insurance guidelines and obtain authorizations as required.
• Review patient accounts and bill health insurance plans.
• Collect credit card payments and reconcile daily receivables.
• Conduct outbound patient and referral satisfaction calls.
• May download data from devices and perform functional tests on respiratory equipment.
• Other duties as required.

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Education

High School Diploma

Job description

Accendra Health is seeking a Branch Coordinator to deliver exceptional patient service by phone and in person. You will manage orders, verify insurance, and secure authorizations while coordinating with the branch team and providers to ensure timely, accurate processing.

The role requires strong communication and organizational skills, with a focus on accuracy, multi-tasking, and customer care. A high school diploma and at least one year of related experience are expected.