Branch Care Coordinator — Patient Support & Logistics

Accendra Health; Centennial (CO); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health is hiring a Branch Coordinator in Centennial, CO. The role centers on delivering compassionate, timely service to patients and caregivers, handling in-person and phone inquiries, and coordinating equipment delivery.

You will support the branch team, navigate insurance coverage, and ensure a smooth patient experience throughout the recovery journey. The position emphasizes strong customer service, reliable communication, and the ability to manage multiple tasks with accuracy.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Coordinate timely equipment delivery and work with the branch team to meet patient needs.
• Collaborate with sales, referral sources, and patients to collect required documentation and ensure insurance guidelines.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Job description

Accendra Health is hiring a Branch Coordinator in Centennial, CO. The role centers on delivering compassionate, timely service to patients and caregivers, handling in-person and phone inquiries, and coordinating equipment delivery.

You will support the branch team, navigate insurance coverage, and ensure a smooth patient experience throughout the recovery journey. The position emphasizes strong customer service, reliable communication, and the ability to manage multiple tasks with accuracy.