Remote-Ready Benefits Director, Relationship Mgmt

The Hartford; Danbury (CT); Hybrid; USD 142,000 - 214,000; Full time

Job summary

The Hartford seeks an Employee Benefits Director, Relationship Management to lead our East Region team, guiding a mix of Assistant Directors, Relationship Managers, and Client Relationship Executives to drive persistency, growth, and customer satisfaction.

The role emphasizes talent development, operational excellence, and delivering superior service while partnering with AVP and peers to shape segment strategy. This position offers either a hybrid or remote work arrangement.

Qualifications

• 10+ years of Group Benefits experience, with at least five years in relationship management required.
• At least five years’ experience successfully leading teams required; highly effective inspirational leader desired.
• Depth of GB product knowledge and relationships required.
• Demonstrated business acumen and strategic thinking skills.
• Possesses critical thinking skills and is skilled at operational excellence including prioritization and execution.
• Understands organizational processes, methods and systems with the ability to influence cross-functional resolution and outcomes.
• Takes ownership – takes immediate and independent action, drives improvements, sets high standards for self and others.
• Exceptional ability to drive employee engagement and build an inclusive environment and professional development opportunities for team members.
• Understands external market dynamics and leverages best practices and data to tell the Hartford’s story to influence persistency and OAI.
• Group Life & Health license required along with ongoing Continuing Education requirements in a timely manner to maintain license(s).
• Bachelor’s degree or equivalent work experience
• Able and willing to travel up to 30% of the time.

Responsibilities

• Lead a high-performing team of Relationship Management leaders and professionals.
• Translate enterprise and segment strategies into priorities, goals, and actionable plans.
• Build partnerships across Sales, Underwriting, Claims, Operations, Product, and Service.
• Drive value through compliant renewal, add-issue, and cross-functional execution strategies.
• Represent customer needs in strategic planning, product development, and enterprise decisions.
• Foster a customer-centric culture delivering exceptional service and advocacy.
• Travel up to 30% as required.

Skills

Relationship management

Leadership

Strategic thinking

Cross-functional collaboration

Operational excellence

Education

Bachelor’s degree or equivalent work experience

Job description

The Hartford seeks an Employee Benefits Director, Relationship Management to lead our East Region team, guiding a mix of Assistant Directors, Relationship Managers, and Client Relationship Executives to drive persistency, growth, and customer satisfaction.

The role emphasizes talent development, operational excellence, and delivering superior service while partnering with AVP and peers to shape segment strategy. This position offers either a hybrid or remote work arrangement.