Regional Employee Benefits Director – Hybrid/Remote

The Hartford; Columbus (OH); Hybrid; USD 142,000 - 214,000; Full time

Job summary

The Hartford is seeking a Director, Relationship Management for the East Region to lead a team of Relationship Management professionals and drive retention, growth, and customer satisfaction. This role partners with senior leaders to shape segment strategies and deliver superior client outcomes.

The position supports hybrid or remote work, with in-office days 3 per week for those near an office, and up to 30% travel to Hartford locations as required.

Qualifications

• 10+ years in Group Benefits with at least 5 years in relationship management.
• Experience leading teams for 5+ years; inspirational leadership valued.
• Strong GB product knowledge and client relationship skills.
• Proven business acumen and strategic thinking for growth and retention.

Responsibilities

• Establish and execute a strategic vision for the Regional Accounts Relationship Management organization.
• Lead, inspire, and develop a high-performing team of Relationship Management leaders.
• Translate strategies into priorities, goals, and actionable plans.
• Influence strategic direction with market insights and customer feedback.
• Partner across Sales, Underwriting, Claims, Operations, Product, and Service.

Skills

Leadership

Strategic thinking

Operational excellence

Customer focus

Communication

Team development

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

MAP

Customer Barometer

Job description

The Hartford is seeking a Director, Relationship Management for the East Region to lead a team of Relationship Management professionals and drive retention, growth, and customer satisfaction. This role partners with senior leaders to shape segment strategies and deliver superior client outcomes.

The position supports hybrid or remote work, with in-office days 3 per week for those near an office, and up to 30% travel to Hartford locations as required.