Employee Benefits Director, Relationship Leadership (Remote)

The Hartford; Tampa (FL); Hybrid; USD 142,000 - 214,000; Full time

Job summary

The Hartford, a leading US insurance company, seeks an Employee Benefits Director, Relationship Management to lead the East Region team and drive persistency, growth, and customer satisfaction across the book of business. The role emphasizes talent development, operational excellence and delivering superior service while partnering with AVP and peers to shape segment strategy.

Hybrid or remote work is available; in-office presence is needed three days a week for those near Hartford offices, with

Qualifications

• 10+ years of Group Benefits experience, with at least five years in relationship management.
• At least five years’ experience leading teams; highly effective inspirational leader desired.
• Depth of GB product knowledge and relationships required.
• Demonstrated business acumen and strategic thinking skills.
• Possesses critical thinking skills and is skilled at operational excellence including prioritization and execution.
• Understands organizational processes, methods and systems with the ability to influence cross-functional resolution and outcomes.
• Takes ownership – takes immediate and independent action, drives improvements, sets high standards for self and others.
• Exceptional ability to drive employee engagement and build an inclusive environment and professional development opportunities for team members.
• Understands external market dynamics and leverages best practices and data to tell the Hartford’s story to influence persistency and OAI.
• Group Life & Health license required along with ongoing Continuing Education requirements in a timely manner to maintain license(s).
• Bachelor’s degree or equivalent work experience.
• Able and willing to travel up to 30% of the time.

Responsibilities

• Establish and execute a strategic vision for the Regional Accounts Relationship Management organization that aligns with business objectives, growth priorities, and operating plans.
• Lead, inspire, and develop a high-performing team of Relationship Management leaders and professionals, fostering a culture of accountability, engagement, inclusion, and continuous development.
• Translate enterprise and segment strategies into clear priorities, measurable goals, and actionable plans that drive business results.
• Partner with Sales, Underwriting, Claims, Legal, Product, and Service leaders to deliver consultative solutions that address customer needs and support profitable growth.
• Drive disciplined renewal, add-issue, and cross-functional execution strategies to optimize customer outcomes and business performance.
• Cultivate and strengthen strategic relationships with key customers, brokers, consultants, and marketplace stakeholders to expand influence and market presence.

Skills

Group Benefits experience

Relationship management

Team leadership

Strategic thinking

Operational excellence

Cross-functional influence

Ownership mindset

Employee engagement

Market dynamics

Active travel

Education

Bachelor’s degree or equivalent

Group Life & Health license

Tools

Salesforce

MAP

Customer Barometer

Job description

The Hartford, a leading US insurance company, seeks an Employee Benefits Director, Relationship Management to lead the East Region team and drive persistency, growth, and customer satisfaction across the book of business. The role emphasizes talent development, operational excellence and delivering superior service while partnering with AVP and peers to shape segment strategy.

Hybrid or remote work is available; in-office presence is needed three days a week for those near Hartford offices, with