Remote-Ready Banking Support Specialist I

WesBanco, Inc.; Chattanooga (TN); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

WesBanco, Inc. in Chattanooga, TN is seeking a Customer Service Specialist I to handle inbound customer requests about bank products and services in the call center.

You will de-escalate issues, process transactions, assist with digital banking, and partner with colleagues to resolve inquiries while meeting required service levels.

This role requires strong communication, time management, and the ability to work a flexible schedule including holidays.

Competenze

• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience.
• High school diploma or GED required.
• Strong communication and time-management skills.

Mansioni

• Handle inbound calls across queues, provide product and service information.
• De-escalate situations and escalate when needed to a supervisor.
• Assist customers with digital banking, debit cards, and policy questions.
• Maintain knowledge of banking products and comply with required metrics and schedules.

Conoscenze

Customer service

Call center

Communication

Multitasking

Formazione

High school diploma or GED

Strumenti

Personal computer proficiency

Home networking setup

iOS/Android familiarity

Descrizione del lavoro

WesBanco, Inc. in Chattanooga, TN is seeking a Customer Service Specialist I to handle inbound customer requests about bank products and services in the call center.

You will de-escalate issues, process transactions, assist with digital banking, and partner with colleagues to resolve inquiries while meeting required service levels.

This role requires strong communication, time management, and the ability to work a flexible schedule including holidays.