Remote-Ready Banking Customer Support Specialist I

WesBanco, Inc.; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

WesBanco, Inc. in Cincinnati is seeking a Customer Service Specialist I to handle banking inquiries from customers and support digital banking usage. You will provide professional, courteous service while meeting department metrics and resolving requests efficiently.

You’ll escalate when needed, coordinate with partners to correct information, and maintain knowledge of deposits, loans, and digital services. A high school diploma and 1+ year in customer service or call center is required.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Process inbound calls from all queues, including account questions and product information.
• Assist customers with digital banking services and debit card questions.
• De-escalate situations when necessary or escalate to supervisor after de-escalation.
• Accept ownership of customer requests and follow through to resolution.
• Maintain knowledge of deposit, loan, and other banking products.

Skills

Customer service

Call center

De-escalation

Digital banking

Policies and procedures

Time management

Multi-tasking

Communication skills

Education

High school diploma or GED

Tools

Banking software

Job description

WesBanco, Inc. in Cincinnati is seeking a Customer Service Specialist I to handle banking inquiries from customers and support digital banking usage. You will provide professional, courteous service while meeting department metrics and resolving requests efficiently.

You’ll escalate when needed, coordinate with partners to correct information, and maintain knowledge of deposits, loans, and digital services. A high school diploma and 1+ year in customer service or call center is required.