Remote Banking Customer Service Specialist

WesBanco; Cincinnati (OH); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 paid holidays

401(k) with match

Health benefits

Job summary

WesBanco in Cincinnati, OH seeks a Customer Service Specialist I to handle inbound calls, answer questions on bank products, and resolve issues with professionalism. You will support digital banking, process transactions, and collaborate with partners to ensure accurate account information.

The role requires time management, strong communication, and a customer-first attitude. A minimum of one year in customer service or contact center is expected, with a high school diploma or GED required.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Customer service experience within banking or financial institution preferred.

Responsibilities

• Handle inbound calls from customer queues and provide information on bank products and services.
• De-escalate situations or escalate to supervisor when needed.
• Own customer requests and drive resolution.
• Assist customers with digital banking on Android and Apple devices.
• Process transactions and coordinate with business partners to correct information.
• Identify and resolve customer issues promptly and accurately.
• Attend weekly quality review and monthly departmental meetings.
• Meet or exceed agent metrics for calls handled, schedule adherence, and customer satisfaction.
• Maintain knowledge of deposits, loans, and digital banking services.

Skills

Time management

Independent work

Communication skills

Empathy & active listening

Typing speed & accuracy

PC & home networking

Android & Apple familiarity

Remote work adaptability

Customer service

Education

High school diploma or GED

Job description

WesBanco in Cincinnati, OH seeks a Customer Service Specialist I to handle inbound calls, answer questions on bank products, and resolve issues with professionalism. You will support digital banking, process transactions, and collaborate with partners to ensure accurate account information.

The role requires time management, strong communication, and a customer-first attitude. A minimum of one year in customer service or contact center is expected, with a high school diploma or GED required.