Remote Banking Customer Service Specialist I

WesBanco

Columbus (OH)

On-site

USD 24,000 - 28,000

Full time

14 days+

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Benefits offered by this job

PTO 17 days

STD 5 days

Holidays 11

Shift premium +1.00/hr after 6pm

401(k) with match

Health benefits

Job summary

WesBanco in Columbus, OH, is seeking a Customer Service Specialist I to handle inbound calls, resolve questions about bank products, and promote our digital services. You will be a main customer contact, delivering courteous, accurate support while meeting service levels.

The role requires a high school diploma, 1+ year of customer service and call-center experience, and flexibility to work a Sunday-inclusive schedule.

Qualifications

High school diploma or GED.
Minimum of one year of customer service experience.
Minimum of one year of contact center experience.
Ability to work a flexible schedule, including Sundays.
Proficiency with Android and Apple devices and common browsers.
Strong written and verbal communication and problem-solving skills.

Responsibilities

Handle inbound calls across multiple queues with courtesy and accuracy.
Assist customers with account questions, product information, and digital banking.
De-escalate issues and escalate when needed.
Update and correct account information with appropriate partners.
Maintain knowledge of banking products and policies.
Adhere to schedules, call quality metrics, and security protocols.
Participate in weekly quality reviews and team meetings.
Protect customer confidentiality and work effectively in a fast-paced environment.